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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

read and write basic workplace documents

seek assistance and expert advice

literacy skills to interpret user manuals and help functions

technical skills to

apply basic keyboarding skills

apply powermanagement settings

back up and save information

input useraccess details for accessing a PC

install and remove software

manage mouse for different applications

save and retrieve files to and from various locations

send and retrieve emails

use peripheral and storage devices

use the internet

Required knowledge

basic parts of a computer and various hardware components

basic software operation and application packages

basic computer functions including security functions

peripheral devices

storage devices

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

use hardware and software

navigate around the desktop

use system features to perform tasks

save results of work

Context of and specific resources for assessment

Assessment must ensure access to

appropriate learning and assessment support when required

personal computer including printer mouse keyboard and monitor

use of basic software currently used in industry

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of PC operations

direct observation of candidate performing basic PC operations

direct observation of candidate performing a sequence of routine tasks following clear directions

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Physical components may include:	keyboard monitor mouse processor.
Peripheral devices may include:	AV device external memory device multicard reader and writer network element: broadband router digital subscriber line (DSL) and cable modem hub wireless device personal digital assistant (PDA) and MP3 player printer scanner smartphone tablet uninterruptible power supply (UPS) universal serial bus (USB) dongle, such as: Bluetooth flash memory wireless device.
Personal computer may include:	communications system desktop laptop server workstation.
Connectivity may include:	AV connection cable, wireless, infra-red or Bluetooth connection internal connection or USB dongle network or stand-alone computer ports: firewire high definition multimedia interface (HDMI) printer USB.
Procedures may include:	fingerscan smartcard user name and password.
Settings may include:	monitor settings: brightness colour contrast mouse settings: buttons speed.
Power-management settings after a period of non-use may include:	automatic power off hibernation settings monitor power-saver settings.
Operating system may include:	open source proprietary: Mac Unix or Linux Windows.
Application programs may include:	email instant messaging internet or web browsers internet protocol (IP) voice applications, such as Skype media players office applications power-management software search engines Windows Explorer.
Basic office applications may include:	media files PowerPoint spreadsheets word processor.
Minor changes may include:	altering basic text renaming documents.
Security risks and threats may include:	security threats: cookies media used for backup pop-ups screen visibility spam trojan horses unauthorised access: adware hackers identity fraud malware phishing spyware viruses web browser risks worms.
Storage devices may include:	disks: CD DVD blu-ray flash drives server solid state hard drives virtual devices.
Printer settings may include:	cartridge type layout number of copies orientation paper size paper tray.
Audiovisual devices may include:	data projector external monitor headset microphone speakers webcam or digital camera.